Paula Cook - UK and European Winner, 2019
Eager to help her former client, after a back injury had left her incapacitated and unable to communicate easily with her hearing impaired neighbour Dora, Paula arranged to take her summer holiday in Turkey transporting her audiology equipment more than 2,000 miles and fitting the two retirees with hearing aids from the clinic’s stock, to save on cost.
Describing the moment her new friend was fitted with her hearing aids Heather said: “Her face broke into the biggest smile I have ever seen. Then came the tears and emotions from all of us. We went outside of the apartment and wandered down to the beach. Dora looked astonished – ‘I can hear the sea’ – ‘I feel that I’ve been born again’ she said.”